Shipping Policy

Order Processing

All orders are processed within 1–3 business days after the order is placed. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Please note that processing times may take longer during holidays, promotional periods, or periods of high order volume.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days, where available

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to carriers, customs, weather conditions, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and the shipping method selected.

Any available free-shipping promotions will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible at zdrakomamic03@gmail.com. We will do our best to assist you, but we cannot guarantee that changes can be made after an order has been processed or shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If your package appears to be lost or has not been delivered after the expected delivery period, please contact us at zdrakomamic03@gmail.com, and we will assist you in investigating the issue with the shipping carrier.

Please note that once an order has been handed over to the shipping carrier, delivery delays caused by the carrier may be outside our control.

Damaged Orders

Please inspect your package when you receive it. If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at zdrakomamic03@gmail.com with your order details and photographs of the issue.

We will review the situation and work with you to find an appropriate solution.

International Shipping

For international orders, delivery times may vary depending on the destination country and customs processing.

Customers may be responsible for any applicable customs duties, taxes, or import fees charged by their destination country. These charges are not included in the product or shipping price unless otherwise stated at checkout.

Customs delays are outside our control and may extend the estimated delivery time.

Contact Us

If you have any questions about our shipping policy or your order, please contact us at:

Email: zdrakomamic03@gmail.com